mobile application with automated SAP CRM synchronization in the SAP store available Walldorf, 15 July 2013 – the ecenta AG is with the app service issue management 2.0 “(SIM 2.0) its first mobile application that now in the official SAP to store and at the same time in the iTunes store by Apple is available. The solution is designed for service technicians who need to create on the move quickly and easily new error messages and edit. The processing time of error cases as well as the associated costs and the risk of incorrect entries fall from the app from ecenta. The ecenta AG is a product and consulting firm that specializes in the demanding realization of projects in the areas of SAP Business Suite. Although the functionality and user interface were kept deliberately simple, ecenta SIM 2.0 provides a high benefit users most mobile staff in technical industries.
Offline editing information is synchronized automatically CRM SAP with the once the iPad again Has a network connection. Therefore, always have up-to-date data are guaranteed. For the fast acquisition of error messages used in the iPad app ecenta QR codes, which are scanned with the camera of the tablets and eliminating the manual entry of equipment and customer information. So mistakes and therefore a better quality of data arise in addition to the speed benefit of less. Images of disorder and their remedies can be documented with the built-in camera and attached directly to the message. Companies which are in a tough cost and quality competition, expect that an app but can be confused by too much functionality quickly and easily used. That was the guiding principle in the design of service issue management 2.0 for us. Inclusion in the SAP store is a clear testament to the quality and the high value of the app,”explains Hans Kaiser, Director of business development at ecenta.
Compared to the version 1.0, we have reduced even further and again simplifies the handling. And the customers confirm that this is the right way.” Service issue management 2.0 can be obtained through the SAP store. The offline version with demo data is installed from Apple directly on the iPad store. The ecenta AG is a product and consulting company, the are demanding implementation of projects in the areas of SAP Business Suite, especially SAP CRM and SAP BCM, and SAP NetWeaver, specifically in the areas of business intelligence, master data management, process integration, composite application framework and Enterprise Portal specializes. ecenta, due to its professional expertise and successful cooperation in the areas of CRM, MDM, business objects information management solutions, process integration, application server, identity management, BPM, and banking in the SAP special expertise, program was recorded.